FAQ's

How can I make an appointment?
What are the office hours and locations?
Do I need a referral?
What do I need to bring to my appointment?
What time should I arrive for my appointment?
What happens if I am late to an appointment?
What if I need to reschedule or cancel an appointment?
Do you accept my insurance?
Can I set up a payment plan?
How do I obtain prescription refills for cardiac medications?
How will I get my test results?
How can I contact the doctor if I have questions?
How can I contact the doctor if I have an emergency?
How can I get a copy of my patient records?
If I make a request, will my doctor discuss my treatment with my family members?

How can I make an appointment?

To schedule an appointment call: 509-557-7776
The Scheduling Department is open Monday through Friday between 8am and 5pm

What are the office hours and locations?

Clinic days vary at each location. Patients should call the Scheduling Department to determine the next scheduled clinic near them. (Click on Location to give you directions and a map)

Do I need a referral?

CVI does not require a referral, but some insurance companies require one. It is the patientís responsibility to verify with her/his insurance before making the appointment whether or not a referral is required.

What do I need to bring to my appointment?

  • Primary care physician contact information
  • Referral (if required)
  • Insurance card(s)
  • All medications that you are taking
  • Medical records*
  • Picture ID
  • Method of payment

Note: Patients are often charged a fee to get their records and most offices require 7 to 30 days to provide the records. We prefer patients request their primary care physician or referral physician to fax their records directly to us.

What time should I arrive for my appointment?

New patients should arrive 20 minutes early to allow time for paperwork. Current patients should arrive 5 minutes early.

What happens if I am late to an appointment?

Patients who are late for an appointment may be required to reschedule, depending on the current day's clinic schedule. Patients who are late for an appointment are subject to a $25.00 late fee. The accommodation/rescheduling fee is the patient's responsibility and must be paid at the time of service or at the time of rescheduling.

What if I need to reschedule or cancel an appointment?

Appointments must be canceled within one business day's notice. Late cancellations and missed appointments are subject to a $50.00 fee. The missed appointment fee will be billed directly to the patient. Missed appointments for heart scans are subject to an additional $200.00 degraded isotope fee.

Do you accept my insurance?

We will provide you with general information, but CVI cannot provide you with specific information about your insurance plan. It is the patient's responsibility to verify her/his plan's coverage and that the proposed CVI services will be paid. CVI will work out payment plans for patients whose insurance plans do not cover CVI's services.

Can I set up a payment plan?

CVI has a Self Payment Plan for patients without insurance or patients whose insurance plan may deny coverage. The Self Payment Plan requires a down payment and monthly payments covering the balance due. Patients who are denied coverage by their insurance companies are required to participate in the Self Payment Plan.

How do I obtain prescription refills for cardiac medications?

At the time of your office visit you will be given prescriptions of sufficient quantity to last until the time of your next scheduled office visit. Therefore, it is unlikely you will need to request a prescription refill. If unusual circumstances arise and you need to request a refill before your next scheduled office visit, please call your pharmacy to request a prescription refill. Your pharmacy will send the refill request directly to our office fax number: (509) 838-9683

Do not call our office requesting a refill. Allow at least three business days for the refill to be processed. At the physician's discretion, you may be given only one month's refilled supply and requested to make an appointment before receiving additional refills.

If you are requesting your refill by paper prescription, you will need to pick up the paper prescription at the CVI's Spokane office location. Paper prescriptions require 7 business day's notice.

How will I get my test results?

The physician customarily provides lab and test results at the time of your scheduled appointment. If the physician orders lab tests at the conclusion of your office visit, you may be requested to schedule a return visit two weeks after the tests have been completed. At the return visit, the physician will discuss the test results and will make appropriate recommendations.

Except in unusual circumstances, your primary care physician follows anticoagulant therapy. If the CVI physician requests an INR test, you will be given a written lab order form during your scheduled appointment which you may take to the lab of your choice. The lab will send the test results to our office. You will be notified by phone of the lab results and any necessary medication adjustments.

How can I contact the doctor if I have questions?

We respond to all phone messages on the same business day, but our staff might not be available until late in the day. The physician occasionally is not free to respond until evening. If you do not receive a response from our office on the day of your call, this indicates our staff attempted, but was unable, to reach you. This could be because you were unavailable to answer our call, your line was busy, you left incorrect contact information, or we left a message indicating we attempted to return your call. Please call back and we will do our best to serve your needs.

When calling our office, you may be connected with our receptionist, or you may reach a phone message system. Our receptionist will assist you or will pass your message on to the appropriate staff member. If you reach the phone message system, please speak slowly and distinctly. Please leave your name, the name of the CVI patient (if other than the caller), a phone number where you can be reached, and times of day that you are available.

How can I contact the doctor if I have an emergency?

If you have a medical emergency dial 911.

How can I get a copy of my patient records?

You may receive a copy of your medical records by completing an Authorization for Release of Medical Information form. You may request an electronic copy on a CD. You will be charged $7.00 to cover costs. If you prefer a paper copy of your records, you will be charged $1.00 postage plus $0.30 per page

If I make a request, will my doctor discuss my treatment with my family members?

You may fill out an Authorization for Release of Medical Information form giving permission for family members or trusted friends to be involved in specific aspects of your medical care.